Refund policy

📦 Return & Refund Policy

Last Updated: August 2026

At Culinary Icon Gourmet Foods, we stand behind the quality, craft, and flavor of our handcrafted, small-batch spice blends. We want every meal you cook to be an incredible experience. If you are not completely satisfied with your purchase, we are here to help make it right.

1. Food Safety & Perishable Goods

Due to food safety guidelines and the perishable nature of our gourmet spice blends and food products, we cannot accept physical returns of opened or unopened spice jars once they have shipped.

However, your satisfaction is our top priority! If you experience an issue with your order, please review our refund and replacement options below.

2. Damaged, Defective, or Incorrect Orders

We take great care in packaging your products to ensure they arrive safely. If your order arrives damaged, defective, or if you received the wrong item:

Contact our support team within 14 days of receiving your package at support@culinaryicon.com.
Please include:
- Your Order Number
- A brief description of the issue
- A photo of the damaged or incorrect item(s) and shipping packaging
Once verified, we will gladly ship a free replacement or issue a full refund to your original payment method.

3. Refunds & Satisfaction Guarantee

If you are unsatisfied with the quality or taste of your spice blend, please reach out to us at support@culinaryicon.com within 30 days of delivery.

We evaluate satisfaction-based refund requests on a case-by-case basis.
Approved refunds will be processed back to your original payment method within 5–7 business days (processing times may vary depending on your financial institution).
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item shipped).

4. Digital Products & Subscriptions

Digital Products & Downloads: Sales of digital products (including e-cookbooks, digital guides, and digital gift cards) are final and non-refundable once downloaded or accessed.
App Subscriptions: Subscriptions related to the Culinary IQ app are managed directly through the applicable app store (Apple App Store / Google Play Store) or your app account settings and are subject to their respective terms and cancellation policies.

5. Order Cancellations

Because we strive to process and fulfill orders quickly, you may only cancel an order within 2 hours of placing it.

If you need to request a cancellation, please email support@culinaryicon.com immediately with the subject line "CANCEL ORDER #[Your Order Number]". Once an order has been fulfilled or shipped, it cannot be canceled.