Shipping policy

🚚 Shipping Policy

Last Updated: August 5, 2026

At Culinary Icon Gourmet Foods, we are committed to getting our handcrafted, small-batch spice blends from our kitchen to yours as quickly and safely as possible. Please review our shipping practices and policies below.

1. Order Processing Times

Because our gourmet spice blends are crafted in small batches to ensure maximum freshness and flavor, please allow 1 to 3 business days (excluding weekends and holidays) for your order to be processed and packed before it ships.

You will receive a confirmation email immediately after placing your order.
You will receive a second email with your tracking information once your shipping label has been created.
Note: During high-volume periods (such as holidays or new product launches), processing times may be slightly delayed. We appreciate your patience!

2. Shipping Rates & Delivery Estimates

We offer several shipping options to meet your needs. All shipping charges are calculated directly at checkout based on the weight of your order and your delivery destination.

Standard Shipping: Typically arrives within 3–7 business days after processing.
Expedited Shipping: Typically arrives within 2–3 business days after processing.
Free Shipping: We occasionally offer free standard shipping on orders over a certain threshold (as advertised on our website banner).

Please note that delivery times are estimates provided by the carrier and are not guaranteed.

3. Digital Products & Subscriptions

Cookbooks & E-Guides: No physical shipping is required! Digital products are delivered instantly via a download link to the email address provided at checkout.
Culinary IQ App: App access and subscriptions are managed digitally through your respective app store (Apple App Store / Google Play Store) or your account portal.

4. International Shipping

Currently, we ship within the United States and Canada.

International shipping rates are calculated at checkout.
Customs, Duties, and Taxes: Customers are responsible for any customs and import taxes, duties, or fees applied to their order by their local government. Culinary Icon is not responsible for delays caused by customs.

5. Tracking Your Order

Once your order ships, you will receive a tracking link via email. Please allow up to 24 to 48 hours for the tracking portal to update with live transit information from the carrier.

6. Incorrect Shipping Addresses

Please double-check your shipping address at checkout! We are not responsible for packages delivered to an incorrect, closed, or undeliverable address provided by the customer.

If you notice an error in your address, please email us immediately at support@culinaryicon.com.
If your order has not yet been processed, we will do our best to update it. Once a package has shipped, we cannot change the destination.

7. Lost, Stolen, or Damaged Packages

We take great pride in securely packaging our glass jars and premium blends. However, once a package is handed over to the carrier, we cannot control transit conditions.

Damaged Items: If your order arrives damaged, please email us within 14 days of delivery at support@culinaryicon.com with your order number and a photo of the damaged items/box so we can send a replacement.
Lost or Stolen Packages: If your tracking marks your package as "Delivered" but you cannot find it, please check with neighbors and your local post office. If it is still missing after 3 business days, contact us, and we will work with you to find a solution.